Discover smart features
Telephony package for SME
As a business owner, you’ve got enough on your plate. So why make things complicated when they can be simple? Our smart features help you take your business communication to the next level.
- Work with multiple departments on one business number
- Use a handy menu with call options
- Set your opening hours with ease
Call flow: what is it and how does it work?
A call flow determines how incoming calls are handled. From your welcome message to forwarding the call to the right colleague or department. We specialize in solutions for SMEs and will fully set up your call flow using our standard SME features. You don’t have to do anything yourself; we make sure everything is ready and works as it should, so you can immediately benefit from professional business telephony. Curious about all the smart features for SMEs? Discover them here.
A selection of powerful features
Welcome message
Play a friendly message automatically when someone calls. Think “Welcome to…” or use the moment to share useful info, like a link to your FAQ. Often, you’ll help callers before they even speak to someone.
Menu options
Upload a short message like: “Press 1 for sales, press 2 for support.” Choose your options and decide what happens per choice: forward the call, play a message or activate a submenu. That way, callers get where they need to be.
Pre-call tip
Play a short message for your colleague before the call starts, like “Call for brand X” or “This is about a complaint.” That way, they know what to expect and can help the caller quickly and effectively.
Distribute calls
Choose how calls are routed:
Cycling: colleagues are called one by one.
Call all: everyone gets the call at the same time.
Queue and hold music
Stay in control during busy times. Choose from 25 types of hold music, let callers hear their position, play a custom message periodically and set a max number of people in the queue. It keeps your accessibility professional.
Set opening hours
Need to set your opening hours? Easy. Mark closing days in the calendar, add national holidays with one click and set your hours. You can adjust them anytime.
Welcome message
Menu options
Pre-call tip
Play a short message for your colleague before the call starts, like “Call for brand X” or “This is about a complaint.” That way, they know what to expect and can help the caller quickly and effectively.
Distribute calls
Choose how calls are routed:
Cycling: colleagues are called one by one.
Call all: everyone gets the call at the same time.
Queue and hold music
Set opening hours
What's included in the SME Package?
SME
Perfect for small and medium businesses-
Forward to mobile phone
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Forward to Teams or SIP
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Call recordings
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Call reports
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Chat via WhatsApp with clients
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Hide caller's ID
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Welcome message
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Opening hours and calendar
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Queue with music and position indicator
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Commercial message during queue
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Multiple colleagues on one number
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Voicemail received via email
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Blacklisting
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Caller information before call
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Call menu
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Work in call groups
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Employee available/on call/on break
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Monitoring
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Call distribution options
Set up smart business telephony in no time. Smart communication for every situation.
Everything you want to know about the telephony package for SMEs
How many departments can I link to one number?
There’s no limit to the number of destinations or departments you can set up.
What if I set something up and want to change it later?
Through the ‘Mijn Zakelijketelefoonnummers.nl’ portal, you can easily adjust your call flow whenever you need to. You’ll get access to our portal once you become a customer.
How fast can I go live with my new call experience?
Once your order is confirmed, it takes approximately 3 to 5 business days to implement the package.
Do I need to install anything?
No, not really. The ‘Mijn Zakelijketelefoonnummers.nl’ portal is very easy to use via our website. No external apps, cables or installation required. You’ll only need to download a free app if you choose Microsoft Teams as an add-on.
Is it easy to cancel?
Yes, you can. You can even cancel on a monthly basis. That makes us flexible. Something you won’t find with most providers, where long-term contracts are the norm. We’ve noticed that our customers tend to stay with us, which is exactly why we don’t believe in locking anyone into yearly commitments. We do everything we can to keep things simple, transparent, and customer-focused.
